FAQ

Where do you ship?

We currently ship within the United States only.

How much is shipping?

We offer Free Standard Shipping on all orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days.

Our daily order cut-off time is 5:00 PM Central Time (CT).

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

How long does delivery take?

After processing, Standard Shipping typically takes 5–8 business days.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@Cardupt.com.

We cannot guarantee changes or cancellations once processing or shipment has begun.

What is your return policy?

Eligible items may be returned within 30 days of delivery.

Approved returns within the United States include a prepaid return shipping label, and we do not charge a restocking fee.

How do I start a return?

Once your return is approved, we will provide return instructions and a prepaid return shipping label.

How long do refunds take?

After we receive and inspect your returned item, approved refunds are issued to the original payment method within 7 business days.

Your bank or payment provider may require additional time to post the refund.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible at support@Cardupt.com with your order number and details about the issue.

We will review the situation and provide an appropriate solution.

What payment methods do you accept?

Available payment methods are displayed at checkout and are securely processed through Shopify Payments.

What currency do you use?

All prices are displayed and processed in U.S. dollars (USD) unless otherwise stated at checkout.

How can I contact Cardupt?

Cardupt
7047 Twin Hills Ave
Dallas, Texas 75231
United States

Email: support@Cardupt.com
Phone: +1 582-895-9493